Refund & Cancellation Policy

Last updated: 16 September 2026

This policy applies to payments made by a Lab for the Online QR Report Delivery add-on ("the Service"), a monthly subscription, including payments made online via Razorpay through the Lab Support Portal.

No Refunds

All payments made towards the Service are final and non-refundable, in full or in part, once the payment is successfully processed. This includes payments made by mistake for the wrong amount; please review the amount carefully before confirming payment.

What Happens When a Month Ends

The Service runs one month at a time. Once the paid month ends and no further payment has been made:

• The Lab's access to the Online QR Report Delivery add-on is automatically suspended — reports will go back to showing only patient details when the QR is scanned, instead of a full download.
• Reports already delivered to patients before suspension remain accessible to those patients until their normal 30-day expiry — suspension does not remove reports already in use by patients.
• Access resumes automatically as soon as a new payment is made and verified, whether recorded by our team or paid online via the Lab Support Portal.

There is no partial refund for unused days if a Lab chooses to stop using the Service before their paid month ends.

Cancelling

A Lab may choose to simply not renew at the end of their current paid month — no cancellation fee applies. Access will end automatically when the month expires, as described above.

Billing Errors

If you believe you were charged incorrectly (e.g. a duplicate payment, or a technical error during checkout), please raise a support ticket from your Lab Support Portal, or contact us via the Contact page, within 7 days of the payment. Genuine billing errors will be corrected at our discretion — this is different from a change-of-mind refund, which is not offered.

Contact

For any billing questions, please reach out via our Contact page or raise a ticket from the Lab Support Portal.